1. Information We Collect

We may collect personal information such as your name, contact number, email address, and service location when you book our services.

2. How We Use Your Information

Your information is used solely for providing our services, confirming appointments, processing payments, and communicating service updates.

3. Data Protection

We implement reasonable security measures to protect your personal information. However, no online transmission or storage method can be guaranteed 100% secure.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. Information may only be shared with trusted partners when necessary to complete the service (e.g., spare parts suppliers).

5. Cookies and Website Usage

Our website may use cookies to enhance user experience and analyze traffic. You can disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

You have the right to request access, correction, or deletion of your personal information by contacting us directly.

7. Changes to Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with the revised effective date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at Phone Number: +971569520905 , Email: support@dosthomecare.com.

1. Appointment Cancellations

Customers may cancel or reschedule their appointment at least 24 hours before the scheduled service time without any charges.

2. Late Cancellations

Cancellations made less than 24 hours prior to the appointment may incur a cancellation fee. The fee will be communicated at the time of booking.

3. No-Show Policy

If our technician arrives at the service location and the customer is unavailable or denies access, the visit will be treated as a completed service call, and applicable charges may apply.

4. Emergency Cancellations

We understand that emergencies happen. In such cases, please contact us immediately to discuss alternative arrangements.

5. Company Rights

We reserve the right to reschedule or cancel appointments due to unforeseen circumstances such as technician availability, safety concerns, or equipment issues. Customers will be notified promptly in such cases.